Collaborative Communication
We have choices in what we say and how we say it. That seems evident. What is not so clear is that we also have choices in what we listen to and how we listen. These choices appear automatic, but they are not. They are learned. We can, and do, unlearn and relearn things all the time.
The process I offer clearly outlines the choices we have in articulating our perspective based on our values and needs. Expressing our values in a dialog makes it easier for another person to listen to and understand our position. Expressing our needs makes it clear what we want and what to request. In addition, this process educates us on how to listen to another's perspective based on their values and needs making it easier for us to understand and cooperate with them.
The shared understanding that evolves from communicating in this manner makes us respectfully aware of the obstacles created by misunderstandings, momentary disagreements, ongoing disputes, or personality differences. The awareness of the obstacles we encounter, combined with clearly articulated communications based on needs and values makes it possible to resolve seemingly irresolvable conflict.
