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Compassion + Business

Image by Gerd Altmann from Pixabay

What Does Compassion Have to Do With It?

Here in the early part of the 21st century, we have reaped the rewards of human endeavor and the entrepreneurial spirit. We have experienced the realities of global connection through what would have seemed the stuff of science fiction a century ago—the worldwide Internet, personal cell phones, satellite television, and the ability to communicate with ease across the globe.

We have landed on the moon and more recently on an asteroid. We have developed vaccines and antibiotics and all manner of products and processes that can prolong human life, and a host of machines and gadgets that have made life easier for many.

But somewhere in the midst of all these accomplishments and advancements, we seem to have lost our way. “Business” has come to be synonymous with “profit,” and we have come to accept that a disproportionate portion of that profit will line the pockets of a very few, and that those very few care little about either the current state of humanity or of the Earth. In short, business has lost the ability to care, to take responsibility, to be compassionate.

In addition to all of these accomplishments and advancements, it is time to think about still another concept that is as monumental as any listed above--compassion as a commodity in the service of society.  Imagine, compassion as a currency!  It's not impossible.  There is a multitude of research helping us see that when companies help employees actualize their higher level of needs as expressed in Maslow’s Hierarchy, then a sense of ownership is established, and productivity and employee retention are increased.  Equally, when companies respect their employees and clients and demonstrate kindness, then loyalty becomes more pronounced.

What follows are ways in which compassion, business and economics intersect:

  1. Ethical Business Practices: Compassion can influence ethical decision-making in business. It promotes empathy towards stakeholders, including employees, customers, and communities, leading to fair and transparent practices.
  2. Employee Well-being and Engagement: Compassionate workplaces prioritize the well-being of employees. When employees feel cared for and supported, they are more engaged, motivated, and productive, resulting in higher job satisfaction and lower turnover rates,
  3. Social Responsibility and Sustainability: Compassionate businesses recognize their social and environmental impact. They aim to contribute positively to society by supporting social causes, implementing sustainable practices, and giving back to their communities, which can enhance their reputation and strengthen customer loyalty.
  4. Collaboration and Teamwork: Compassion promotes collaboration and teamwork within organizations. It encourages a supportive and inclusive work culture where employees value and help one another, leading to improved problem-solving, innovation, and overall organizational performance.
  5. Leadership and Organizational Culture: Compassionate leadership inspires trust and creates a positive organizational culture. Compassionate leaders prioritize the well-being and growth of their employees, foster open communication, and promote a sense of belonging, which contributes to employee engagement and organizational success.
  6. Economic Systems: Incorporating compassion into economic systems can lead to more equitable distribution of resources and reduce socio-economic disparities. By considering the welfare of all individuals and communities, economic policies can be designed to address social issues and create a more just society.

These areas of concern demonstrate that compassion in business and economics goes beyond financial considerations, emphasizing the importance of human relationships, well-being, and sustainable practices. By integrating compassion into these domains, businesses can foster a positive impact on individuals, communities, and the broader economy.


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